Connection Error or Infinite Loading: Troubleshooting Guide
If you see infinite loading or connection errors in the loader, your connection usually cannot reach our servers. The
most common causes and their fixes are listed below, in the order you should try them.
Try a different internet connection
Some internet providers block or restrict access to our servers. Before anything else:
- Restart your router.
- Switch to a different network (mobile hotspot, another Wi-Fi, etc.).
If the issue persists, continue with the next section.
Use a VPN
In some regions, access to our servers is limited. Our servers are located in Europe, so a VPN is often required when
connecting from regions such as mainland China.
- Enable a VPN and try again.
- If it still does not work, change the VPN server location. Choose a European region if possible.
Tip: Recommended VPN: Cloudflare WARP (free), available at https://one.one.one.one/.
If WARP does not help, try Urban VPN on a UK server. If that does not work, try any European server. Once the loader
shows the success message, click OK and then disconnect from the VPN.
Change the VPN location
If you already use a VPN and still get infinite loading:
- Switch to a different server location.
- Try several regions until the loader connects successfully.
VPNs sometimes route traffic through congested or restricted nodes, so changing the location often resolves the issue.
Check for local network restrictions
Some networks, especially school, work or public networks, block certain traffic. If you are on a restricted network:
- Switch to a personal or home connection.
- Temporarily disable any local firewall or network filtering software and test again.
If the problem continues
If none of the steps above resolve the issue, contact our support team and include:
- Your region or country
- Whether you used a VPN
- Any error messages you received
This information helps us identify connection problems quickly.
.png)